Return & Refund Policy

You can return a product within 7 days of receiving it (the day it is delivered to you, or the day you collect it from our Kottawa shop).

To be accepted for return, the product must be:

• unused and, for parts, not installed on a vehicle;
• in its original, undamaged packaging with any labels and seals intact; and
• accompanied by your order number or receipt.

• Engine oils, lubricants, coolants and other fluids once the pack has been opened or used.
• Electrical and electronic parts once they have been installed.
• Special-order items that we ordered in specially for you.
• Products damaged after delivery through misuse, incorrect fitting or accident.

If we sent the wrong product, or it arrived damaged or faulty, contact us within the 7-day window. We will arrange a replacement or a refund and cover the return cost. Please check the vehicle compatibility on the product page, or ask us, before ordering. A part that was ordered for the wrong vehicle can still be returned under the conditions above.

Tell us which order and product you want to return, and why, using any of these:

• My Account → Support (raise a ticket linked to your order);
• WhatsApp or phone, using the details below.

We will confirm whether the return is accepted and tell you where to bring or send the product.

Once we have received and checked the returned product, we will confirm the refund. It is paid back the way you paid:

• Card or online payment (PayHere): refunded to the same card or account through PayHere. The time it takes to appear depends on your bank.
• Bank transfer: refunded to the bank account you paid from.
• Cash on delivery or pay at pickup: refunded in cash at our shop, or by bank transfer if you prefer.

Delivery charges are refunded only when we sent the wrong product or it was damaged or faulty. Discounts and coupons used on the order are taken into account, so you are refunded what you actually paid for the returned items.

You can ask us to cancel an order before it is dispatched. Contact us as soon as possible. If you have already paid, the amount is refunded as described above. Once an order has been dispatched, the normal return process applies.